Frequently Asked Questions

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PlayrotiX is a revolutionary luxury fashion brand that combines art, sustainability, and empowerment. We create timeless, bold designs crafted by skilled artisans, celebrating individuality and ethical practices. With exclusive collections like  Echōra,  Solus, and  Ciel Élite, we aim to redefine fashion through quality, responsibility, and innovation. PlayrotiX isn’t just a brand, it’s Just What The New World Ordered!

At PlayrotiX, we redefine luxury by blending exclusivity, ethical craftsmanship, and sustainability in a way that transcends industry standards. Our commitment to producing and selling collections within specific countries or continents not only reduces carbon emissions but also elevates local economies, honoring the artistry of regional master artisans.

Each garment is meticulously designed to exude sensuality and confidence, encouraging wearers to embrace their individuality. Our pieces ignite passion, rekindling a sense of allure and elegance.

PlayrotiX extends its philosophy to those who bring our vision to life, offering skilled artisans and employees wages well above the local minimum, complemented by wellness programs, free meals, and educational support. Our purpose is not only to create fashion, but to foster a lasting, positive impact on both the environment and the communities we touch. Our production facilities are open by appointment only.

We offer a detailed size guide here, to ensure you discover your ideal fit. Should you require further guidance, our customer service team is readily available to provide personalized assistance, ensuring your shopping experience is nothing short of exceptional.

We present three distinguished collections, each designed to cater to a unique vision of style:

1. Echōra: Unity through heritage. Limited to 50/500 pieces per continent, Nira honors indigenous artistry, where every thread tells a cultural truth.
2. Solus: Freedom of form. Genderless, sustainable, ethically crafted, Tessa redefines beauty as bold, inclusive, and essential.
3. Ciel Élite: The untouchable realm. Not a product, but a passport. A membership club that unlocks couture, personal concierge services, and curated global experiences.

We proudly ship to select destinations across North and Central America, Asia, and are steadily expanding our global reach. As we grow our presence worldwide, subscribe to our website to be among the first to know when we expand to your country or continent.

To preserve the exclusivity of our brand, we enforce a strict return policy. Returns are accepted within 32 days of purchase, provided the items remain unworn, unwashed, and in their original condition with all tags attached. Personalized, custom, and sale items are non-returnable. To begin the return process, please contact our customer service team here to receive a Return Authorization (RA) number. Note: Our Circulatory program is different from our return/refund policy.

Our customer service team is available through the contact form on our website. We aim to respond within 24 to 48 hours. Elite members enjoy direct lines for expedited assistance.

Subscribe to our newsletter at the bottom of our homepage to stay informed on the latest collections, exclusive promotions, and upcoming events.

Our dedication to sustainability encompasses sourcing organic materials, collaborating with local skilled artisans, and minimizing our carbon footprint through not only ethical practices, also through ethical logistics. We believe fashion should empower individuals while safeguarding the planet. We offer facility tours by appointment only.

The PlayrotiX  Ciel Élite Club is an exclusive tier of elite membership club offering unparalleled luxury experiences, including bespoke personalized custom fashion. As a member, you gain access to a dedicated personal concierge service capable of fulfilling virtually any service, reservations, events, toys, anything you may desire. Furthermore, membership unlocks access to rare and exceptional creations, invitations to prestigious global events, and unique networking opportunities. Designed for those who value individuality and demand the extraordinary, the  Ciel Élite Club represents the pinnacle of refined living within the PlayrotiX universe. It is a curated pathway to exceptional experiences and personalized artistry, guided by a comprehensive concierge service tailored to your every need.

• To discover the full spectrum of Aurelia Club benefits and explore membership, contact us at elite@PlayrotiX.com

We offer exclusive tours of our facilities, both private and public, by appointment only, and experience firsthand the craftsmanship and artistry behind PlayrotiX. To schedule your tour, please contact us by email at Tours @ PlayrotiX.com.

At PlayrotiX, we offer custom fitted and tailored services to ensure each garment is perfectly suited to your unique silhouette. Our expert tailors work with you to create a personalized piece that reflects your style and sexy elegance. To begin your exclusive and personalized experience, please contact us by email at at Tailor @PlayrotiX.com or here.